In a typical company, Frontline Leaders directly manage up to 80% of the company’s employees.  The single most important factor in employee engagement and satisfaction is the influence of the first line manager. With studies showing that 70% of employees aren’t engaged and inspired by their work (costing U.S. employers an estimated $550 billion dollars annually), investing in Frontline Leaders is now more important than ever. The Definity University Frontline Leader Certificate Course (FLCC) teaches Frontline Leaders nine fundamental leadership competencies focused on People, Process, and Performance.

This certificate course will give Frontline Leaders new skills and tools that they can begin using the day they return to work, with follow up resources and an online community of Frontline Leaders at our online learning platform (DUondemand.com).